Política de reembolso

Returns and Refunds

We accept return requests within 14 days after your order is delivered.

Return eligibility

To be eligible for a return, the item must be in the same condition in which you received it: unused or unworn, with tags, in its original packaging, and accompanied by a receipt or proof of purchase.

Starting a return

To request a return, contact us through the Contact page and include your order number and the reason for the request. If the return is accepted, we will provide the return address and instructions. Items sent back without prior approval may not be accepted.

Return shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Original shipping charges are non-refundable unless required by law.

Damaged or incorrect items

Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us promptly through the Contact page with your order number and clear photos so we can review the issue and make it right.

Exceptions

Custom or personalized products, gift cards, and items marked final sale cannot be returned. Please contact us before purchasing if you have questions about a specific item.

Cancellations

If you need to cancel an order, contact us as soon as possible. We will try to help, but cancellation cannot be guaranteed after the order has entered processing or shipped.

Refunds

We will notify you after we receive and inspect your return. If approved, the refund will be issued to your original payment method. Your bank or card provider may require additional time to post the refund.