物流政策

Shipping Policy

Handmade preparation

Every YUNOVA product is handmade and prepared individually with natural materials. Production and order preparation typically take 7 to 14 calendar days. Complex, personalized, or high-volume orders may require additional time.

Estimated delivery

Most orders to the United States are expected to arrive approximately 15 to 25 calendar days from the date the order is placed. This estimate includes handmade preparation and carrier transit. Delivery dates are not guaranteed and may be affected by production complexity, order volume, carrier delays, severe weather, holidays, or an incorrect address.

Shipping destinations and rates

We currently ship to eligible addresses in the United States. Available shipping rates and any free-shipping eligibility are calculated and shown at checkout before payment.

Tracking

A tracking number is provided after the order has been completed and dispatched. Please allow up to 48 hours for tracking information to update.

Address changes

Please review your shipping address carefully before placing an order. If you need to request a change, contact us through the Contact page as soon as possible. We cannot guarantee changes after an order has entered production or shipping.

Lost, delayed, or damaged packages

If your package is significantly delayed, arrives damaged, or tracking shows delivery but you cannot locate it, contact us through the Contact page with your order number. We will help review the shipment and, where appropriate, work with the carrier.